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    Why won't my pages save even when I save them

    Asked by mlarosa on July 06, 2017 at 07:02 PM

    Although I hit the save button at the end of the page, my file vanishes

    Page URL:
    acccares.net

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    JotForm Support

    Answered by Kevin_G on July 06, 2017 at 08:48 PM

    I think you are referring to the Save and Continue Later feature applied on your forms. I have reviewed them and noticed that the first form is redirecting to a second one, but the session is empty.

    For example, this is the link that I got: https://form.jotform.com/70732815653155?session=&nurseName[first]=&nurseName[last]=&nurseEmail= 

    However, I can see you have included the link in the email notification and it has the correct parameter: https://form.jotform.com/70732815653155?session=kevin@jotform.com 

    I would suggest you to check the parameters you are sending via the custom thank you page, if at least the session is filled then the data should be saved.