Checklist widget: Changed in "Hide unchecked option" not being saved

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    Asked on July 07, 2017 at 06:01 AM

    When I try to update the option "Hide unchecked option" but it is not saved.

    When I change this option in the widget setting and click the button "Update widget". When I open the setting it's saved.Great!

    After that I close the form constructor and visit it again. Open the widget settings and see that the new option value is not saved!

    I'v tried to do it in the different browsers - safari, chrome.

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    Answered on July 07, 2017 at 06:47 AM

    I checked on my end and I was not able to replicate the problem, the changes made on the widget and on the form are being saved successfully. Below is a screencast on my end:  


    We also haven't received similar reports of this problem from other users, it's most likely something isolated on your end. 

    Have you checked if you are still logged in when doing changes? It's possible that you might have been logged out automatically. Or if you are using a plugin like an ad-blocker or an anti-virus, it might be blocking some of our resources. Another possible factor is that you are having a connectivity issue which is causing the changes you are making to not properly be saved. 

    Could you try using private browsing or incognito mode and see if you are still experiencing this issues?

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    Answered on July 13, 2017 at 10:53 AM

    I've checked all options.

    - Adblocker is switched off

    - there is no problem with connectivity

    - we don't use private mode.


    I repeat again. 

    1. I check the option Hide unchecked items

    2. Update widget

    3. Open widget again. Everything ok, the option is checked.

    4. Close the form

    5. Open the form again. The option is unchecked.

    I use safari browser.

    Form url


  • Profile Image
    Answered on July 13, 2017 at 01:43 PM

    I have tested a form with the Checklist widget only and I was able to replicate the issue, I will forward it to our second level so our developers can further investigate it, we  will let you know as soon as we receive any update about it. 

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    Answered on August 02, 2017 at 09:41 AM

    Hi we apologize for the late turnaround. The problem has been fixed. Please try it again and let us know.

    Widget Team

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    Answered on August 05, 2017 at 03:06 AM


    Thank you, this problem is fixed. 


    But the conditional logic still doens't work well.

    I need to realize quite simple algorithm: if option checked in the checkbox then I multiply a value of a field on some coefficient. I create a new rule: if checkbox contains then value of field1*on the coefficient. F.E. if client needs chosen design I increase the total price on 25%.

    It doesn't work because:

    a) every time when click on value of the checkbox the condition applied. 

    b) If target option is checked the condition is triggered as many times as the number of values ​​selected in the checkbox.

    Finally I need to realize certain logic. The coefficient should depends on which option is selected in the checkbox. I've tried to use a hidden field to save coefficient value but it doesnt' work because of bags that I described above.

    I've used different types of checkboxes but the result is the same.

    How can I implement required logic?

    Thanks in advance


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    Answered on August 05, 2017 at 10:50 AM

    You're welcome.

    To assist you properly, I have moved your problem with the conditional logic into a separate thread. Here's the link: