What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to login to my account

    Asked by Ann Wilson  on July 07, 2017 at 06:15 AM

    not sure which email and password this is registered under as I have changed it

  • Profile Image
    JotForm Support

    Answered by Kiran on July 07, 2017 at 11:38 AM

    I have checked your email address and see that there are no accounts registered using this email address. However, as I check your IP address, I found the account Avaloncare which you may be referring to. This account is registered using i***o@av*******e.co.uk. You may try logging into the account using the account username or email address. If you have forgotten the password, you may request for a password reset from the login screen that sends the password reset link to the registered email address.

    If you are referring to a different account, please let us know. We will be happy to take a look again.