I am unable to verify my email address

I am attempting to register as a user as I take over for a departing coworker and when I try to verify my email address a screen pops up saying email not valid. Thanks! 

I have looked for accounts associated with your email address and I found one with the username "aboelman".

Please note that this account is active, and ready for you to access and use. You do not need to perform any further actions regarding the email validation.

I hope this helps. If you need further assistance please let us know. Thank you.