How to allow user to input credit card details in PayPal payment tool?

  • ilanw
    Asked on July 7, 2017 at 10:33 AM

    i inserted a paypal feature to submit payment on my form.  I was expecting a whole section to appear where the user inputs their payment (cc) infor, etc.  That is not showing up so I'm a bit confused.  The form shows a check box and the name of the "product" but no place for the user to input payment info.

  • Ashwin JotForm Support
    Replied on July 7, 2017 at 1:16 PM

    Hello ilanw,

    I did check your form and found that you have added PayPal payment tool. Please note that if you have added Paypal payment tool and when the form is submitted, users will be redirected to Paypal checkout page where payment needs to be settled. 

    If you need your users to be able to input credit card detail in form, you should add "PayPal Pro" payment tool. Please check the screenshot below:

    How to allow user to input credit card details in PayPal payment tool? Image 1 Screenshot 20

    You may like to take a look at the following guide for difference between PayPal and PayPal Pro account:  https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!