Background image from the previous theme sticks even if default theme is applied

  • leslieojeaburu
    Asked on July 7, 2017 at 10:51 AM

    I chose one of the initial themes when I was starting to create my survey but decided I did not like the metallic look. I updated it to a more basic theme but every time I enter into the survey it reverts back to the original theme I had selected. I have to keep going back and changing the theme everytime I go to edit the survey.

     

    Would appreciate any advice on what to do here.

  • Elton Support Team Lead
    Replied on July 7, 2017 at 1:44 PM

    Try this:

    Remove the default theme and add it again.

    Background image from the previous theme sticks even if default theme is applied Image 1 Screenshot 40

    Then go back to COLORS tab and remove the background images.

    Background image from the previous theme sticks even if default theme is applied Image 2 Screenshot 51

    I have also escalated this problem to our developers. The background images from the previous theme should be removed when the default theme is applied.

    Background image from the previous theme sticks even if default theme is applied Image 3 Screenshot 62

    We'll let you know here once this is fixed.