What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Background image from the previous theme sticks even if default theme is applied

    Asked by leslieojeaburu on July 07, 2017 at 10:51 AM

    I chose one of the initial themes when I was starting to create my survey but decided I did not like the metallic look. I updated it to a more basic theme but every time I enter into the survey it reverts back to the original theme I had selected. I have to keep going back and changing the theme everytime I go to edit the survey.

     

    Would appreciate any advice on what to do here.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 07, 2017 at 01:44 PM

    Try this:

    Remove the default theme and add it again.

    Then go back to COLORS tab and remove the background images.

    I have also escalated this problem to our developers. The background images from the previous theme should be removed when the default theme is applied.

    We'll let you know here once this is fixed.