Background image from the previous theme sticks even if default theme is applied

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    Asked on July 07, 2017 at 10:51 AM

    I chose one of the initial themes when I was starting to create my survey but decided I did not like the metallic look. I updated it to a more basic theme but every time I enter into the survey it reverts back to the original theme I had selected. I have to keep going back and changing the theme everytime I go to edit the survey.


    Would appreciate any advice on what to do here.

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    Answered on July 07, 2017 at 01:44 PM

    Try this:

    Remove the default theme and add it again.

    Then go back to COLORS tab and remove the background images.

    I have also escalated this problem to our developers. The background images from the previous theme should be removed when the default theme is applied.

    We'll let you know here once this is fixed.