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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Input data of form field is not displayed in submission emails.

    Asked by BGGRAPHICS on July 07, 2017 at 11:11 AM

    I just updated this form and when I sent a test submission the "Type of Project" info did not show up on the emailed notification.  Can you please take a look at this and let me know what is wrong asap?  Thank you!

    Page URL:
    http://www.cyfairpools.com/contact.html

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 07, 2017 at 01:31 PM

    Hello BGGRAPHICS,

    I did check your form's notification email alert and found that you have edited the email template. Please note that if you edit your email template, it becomes dirty. That means any changes you make in your form will not reflect in email template. 

    The best way to solve this problem is to delete the existing email alert and add a new email alert. For now, I have fixed this issue in your form by adding the correct field name. Please check the screenshot below:

     

    Hope this helps.

    Do test your form again and see if you receive the submission emails correctly.

    Thank you!

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    Answered by BGGRAPHICS on July 07, 2017 at 02:01 PM

    Yes! You fixed it for me. Thank you! JotForm ROCKS!!!

    I really appreciate the screen play you offered. Very Helpful.