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nildamedyaAsked on July 7, 2017 at 11:16 AM
My form is giving a connection error. Can you help me please?
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David JotForm SupportReplied on July 7, 2017 at 1:23 PM
I checked your page and the form is loading on my end:
If this is still not the case on your end, let us know and we will take another look.
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Murat AlbayrakReplied on July 8, 2017 at 1:51 AM
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Ashwin JotForm SupportReplied on July 8, 2017 at 3:37 AM
Hello Murat,
Have you removed JotForm from your webpage already? I did check your website and though there is a form embedded but it is not JotForm. Please check the screenshot below:
We will wait for your response.
Thank you!
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nildamedyaReplied on July 8, 2017 at 4:13 AMYes i have to remove it. My clients could not send files.
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Welvin Support Team LeadReplied on July 8, 2017 at 5:29 AM
It is likely a network/ISP problem. We have a similar problem before with providers like Turkcell and KabloNet. Please try this form URL instead of the original that is provided by the form builder; https://www.jotform.com/63302913703347. Let us know if it's the same.