My form is giving a connection error

  • nildamedya
    Asked on July 7, 2017 at 11:16 AM

     

    My form is giving a connection error. Can you help me please?

    Jotform Thread 1193512 Screenshot
  • David JotForm Support
    Replied on July 7, 2017 at 1:23 PM

    I checked your page and the form is loading on my end:

    My form is giving a connection error Image 1 Screenshot 20

    If this is still not the case on your end, let us know and we will take another look.

  • Murat Albayrak
    Replied on July 8, 2017 at 1:51 AM

    My form is giving a connection error Image 1 Screenshot 20

  • Ashwin JotForm Support
    Replied on July 8, 2017 at 3:37 AM

    Hello Murat,

    Have you removed JotForm from your webpage already? I did check your website and though there is a form embedded but it is not JotForm. Please check the screenshot below:

    My form is giving a connection error Image 1 Screenshot 20

    We will wait for your response.

    Thank you!

  • nildamedya
    Replied on July 8, 2017 at 4:13 AM
    Yes i have to remove it. My clients could not send files.
  • Welvin Support Team Lead
    Replied on July 8, 2017 at 5:29 AM

    It is likely a network/ISP problem. We have a similar problem before with providers like Turkcell and KabloNet. Please try this form URL instead of the original that is provided by the form builder; https://www.jotform.com/63302913703347. Let us know if it's the same.