What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Google Spreadsheet: Why submissions are no longer sending to integrated sheet?

    Asked by skylinebilling on July 07, 2017 at 12:36 PM
    Page URL:

  • Profile Image

    Answered by skylinebilling on July 07, 2017 at 01:02 PM

    I have reintegrated the google sheet and still not working.

  • Profile Image

    Answered by skylinebilling on July 07, 2017 at 01:10 PM


  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 07, 2017 at 02:39 PM

    I have checked your spreadsheet and it seems private, could you please share us the form integrated with that sheet? 

    We will send the missing submissions, you could also test the integration after that and let us know if the issue persists. 

    We will wait for your response. 

  • Profile Image

    Answered by skylinebilling on July 07, 2017 at 03:44 PM
    I could not wait for a response so I had to clone the form, reintegrate
    with Google sheet and transfer information from previous sheet. This seems
    to a be a continuing and random issue with Google Sheet integration.
    Kevin Monson, CFO
    Skyline Billing, LLC
    801.671.4516 <(801)%20671-4516>
    NOTICE: The information contained in this transmission is intended only
    for the recipient named. This communication may contain protected
    information covered by federal confidentiality rule (CFR, Part 2) and the
    Health Insurance Portability and Accountability Act of 1996 (HIPAA),
    governing drug or alcohol abuse programs. You are hereby notified that the
    dissemination, distribution or copying of this information is prohibited
    unless further disclosure is expressly permitted by the written consent of
    the person to whom it pertains or as otherwise permitted by rule 42 CFR,
    Part 2 or HIPAA. If you received this information in error, please notify
    the sender by return correspondence immediately
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2017 at 05:06 PM

    It does look like my colleague followed up with your previous response and was awaiting follow up.  In any case, let us know if the new form disconnects and we can check the integration on our end.  Usually we can push the missing submissions to the sheet.