What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Download all uploads: Email informing that the uploads are ready is never sent

    Asked by bdabbs on July 07, 2017 at 01:00 PM

    Hi,

    I am trying to download my form uploads but I am not receiving the usual email?  I have tried several times over the last four (4) hours.  There are 144 pdf. files, but this has never been an issue in the past.  Is there an issue with this option right now?  

    Thank you in advance,

    Bryce

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 07, 2017 at 02:24 PM

    We are aware of this issue and we're working on it.

    We will inform you when the issue is resolved.

    Thank you for informing us and for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 07, 2017 at 03:27 PM

    The issue should be fixed now. We request you to try downloading the files once again and you should be receiving the email with the download link. If you notice any further issue, please let us know. We will be happy to take a look again. 

     

    We are sorry for the trouble caused.