Download all uploads: Email informing that the uploads are ready is never sent

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    Asked on July 07, 2017 at 01:00 PM


    I am trying to download my form uploads but I am not receiving the usual email?  I have tried several times over the last four (4) hours.  There are 144 pdf. files, but this has never been an issue in the past.  Is there an issue with this option right now?  

    Thank you in advance,


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    Answered on July 07, 2017 at 02:24 PM

    We are aware of this issue and we're working on it.

    We will inform you when the issue is resolved.

    Thank you for informing us and for your patience.

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    Answered on July 07, 2017 at 03:27 PM

    The issue should be fixed now. We request you to try downloading the files once again and you should be receiving the email with the download link. If you notice any further issue, please let us know. We will be happy to take a look again. 


    We are sorry for the trouble caused.