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    bcmurray
    Asked on August 08, 2012 at 05:22 PM

    whats up?  graphic does not display.  just spinning wheel.  Got several complaints

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    jonathan
    Answered on August 08, 2012 at 06:06 PM

    Hi,

    Can you please tell us which browser your having this issue.. so far I tried them on my 3 existing browsers, and I could not reproduce it.

    Please update us.

    Thanks.

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    jeanettebmz
    Answered on August 08, 2012 at 06:06 PM

    I was not able to replicate the issue in any browser (Chrome, FF and IE) , this is because Javascript is enabled in all of them

    Please make sure your browser's javascript option is enabled

    Here I leave you a guide about how to do that

     

    Jeanette

     

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    bcmurray
    Answered on August 08, 2012 at 06:22 PM

    Watched it some more....  It appears to be a response time issue.  Sometimes it shows in just a few seconds.  Other times it takes as long as 45 seconds to display.  

    I have pretty good connectiviity from my ISP.  No other sites have extended load times.

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    jonathan
    Answered on August 08, 2012 at 06:32 PM

    Hi,

    In the script embedded code, can you please try modifying the code of URL link sub-domain from 'form' to 'www' instead. (please see image for details)

     

    Check if it makes a difference. 

    Please inform us if the issue persist.

    Thanks.

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    jeanettebmz
    Answered on August 08, 2012 at 06:38 PM

    If you already enabled javascript in your browsers and are still experiencing the same problem , I would also recommend you to delete the current embedded code (which is javascript) and replace it by  the iFrame code of your form , it should always be placed between the CEnter tags .

    I am recommending this because  I see you have another javascript code down below, and this might be in conflict with the js code of the form, so iframe method should resolve that issue