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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does it take for a payment to process with paypal and the order be completed?

    Asked by mosby_m on July 07, 2017 at 01:47 PM

    Does it affect payment when I complete an order manually?

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    JotForm Support

    Answered by BJoanna on July 07, 2017 at 03:51 PM

    Payment should be processed, when your user submit an order on PayPal checkout page. After that user will be redirected to Thank You page and you should receive payment to your PayPal account. 

    However I think that you received Incomplete Payments and that you have completed them. 

    Clicking the 'complete submission' button on the list of incomplete payment submissions will NOT process payments. It will simply trigger the post-submission actions and dump the data to the submissions list, as if it was paid for (but not really).

    Incomplete payments are usually abandoned payments. Meaning, the user might have closed the browser or abandon it after they are redirected to the Paypal's checkout page. 

    If you received the payments on your PayPal account, but they are not shown on the submission page, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your PayPal account and you will have to enable IPN on your Paypal account:

    How to Enable IPN on your Paypal Account

    More about Incomplete Payments you can find inside of this guides:

    Paypal Incomplete Payments FAQ

    How to view incomplete payments

    Hope this will help. Let us know if you need further assistance.