What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to remove old data from an existing form?

    Asked by HartR on July 07, 2017 at 02:19 PM

    Right now we have a sign up form for new and renewing members for our nonprofit. Can the old data be deleted from the form and can the form still be available for new members?

    Page URL:
    https://form.jotform.com/61743641502248

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    JotForm Support

    Answered by Kiran on July 07, 2017 at 04:11 PM

    Yes. You may delete the existing submission from the form. However, please note that the submission data deletion is permanent and it is not possible to retrieve the data again. Please refer to the guide below that can help you with deleting the submission data from your form.

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Also, as I check your account it is currently having more than 500 submissions which is the submission storage limit for Free subscription account. If you receive any further submissions, the oldest submission from the account will be deleted automatically to store the latest submission.

    Hope this information helps! 

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    JotForm Support

    Answered by Kiran on July 07, 2017 at 04:17 PM

    If you want to store more submissions, you may upgrade your account to a paid subscription plan. Since you mention that you are a non-profit, we offer 50% discount on all paid subscription plans for non-profits. If you want to upgrade your account, you may apply for a discount from the link below:

    https://www.jotform.com/nonprofit/pricing 

    Once the application is approved, you'll be receiving an email with the links with discounted price to upgrade your account.

    If you have any other questions, please let us know. We will be happy to help.