What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upgrade our account

    Asked by mking1423 on July 07, 2017 at 02:56 PM

    Hello we are trying to pay for an annual subscibtion and can not.

    this is for the bronz

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    JotForm Support

    Answered by Kiran on July 07, 2017 at 04:34 PM

    I have checked your account and see that it is already holding Bronze subscription plan. It looks like the account was auto-renewed to Bronze yearly plan yesterday. However, you switched to Bronze monthly subscription plan today. The account is currently good in standing now. 

    Please get back to us if you need any further assistance. We will be happy to help.