What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How does JotForm knows a transaction is successful?

    Asked by deluca on August 08, 2012 at 06:05 PM

    Hi,

     

    How Jotform knows when a Paypal transaction is successful please?

    Is it possible to tell JotForm to only send an email to the admin when the transaction is good?

     

    Thank you,

     

    Ben

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 08, 2012 at 07:07 PM

    Ben,

    How Jotform knows when a Paypal transaction is successful please? 

    We use PayPal Instant Payment Notification (IPN) to track payment submissions.

    If your form is not tracking them well, you will have to set http://www.jotform.net/ipns/paypal.php URL as the IPN address for your PayPal Account.

    Is it possible to tell JotForm to only send an email to the admin when the transaction is good?

    We do send Email Alerts for paid submissions only. In other words, we do not send Email Alerts for Pending Submissions.

    Thank you for using our services.

  • Profile Image

    Answered by deluca on August 08, 2012 at 07:08 PM

    Hi,

     

    Excellent for the news!

     

    Thank you!

     

    Ben