Form stopped sending to Google Sheets

  • bukensie
    Asked on July 7, 2017 at 3:50 PM

    As of yesterday, around 5pm, my Google Sheet hasn't been updated with new form submissions.  I'm receiving emails indicating forms are submitting, but the information isn't on the Google Sheet....HELP?!?!?

  • David JotForm Support
    Replied on July 7, 2017 at 5:11 PM

    I ran our tool to push the current set of submissions to the sheet and it looks like it succeeded.  Check your sheet to see if all submissions are currently there.

  • bukensie
    Replied on July 7, 2017 at 6:18 PM

    It was updated up until 2pm submissions today....they've stopped again....I'm missing 6 so far

  • Welvin Support Team Lead
    Replied on July 7, 2017 at 10:13 PM

    I ran the tool again. The missing ones should now appear in the Google Spreadsheet file. If the problem persists, I would suggest re-integrating the form with Google Spreadsheet. But please note that when re-integrating, you'll be given a new sheet. You cannot use the same file when re-integrating.