What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form stopped sending to Google Sheets

    Asked by bukensie on July 07, 2017 at 03:50 PM

    As of yesterday, around 5pm, my Google Sheet hasn't been updated with new form submissions.  I'm receiving emails indicating forms are submitting, but the information isn't on the Google Sheet....HELP?!?!?

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    JotForm Support

    Answered by david on July 07, 2017 at 05:11 PM

    I ran our tool to push the current set of submissions to the sheet and it looks like it succeeded.  Check your sheet to see if all submissions are currently there.

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    Answered by bukensie on July 07, 2017 at 06:18 PM

    It was updated up until 2pm submissions today....they've stopped again....I'm missing 6 so far

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    JotForm Support

    Answered by Welvin on July 07, 2017 at 10:13 PM

    I ran the tool again. The missing ones should now appear in the Google Spreadsheet file. If the problem persists, I would suggest re-integrating the form with Google Spreadsheet. But please note that when re-integrating, you'll be given a new sheet. You cannot use the same file when re-integrating.