- bukensieAsked on July 07, 2017 at 03:50 PM
As of yesterday, around 5pm, my Google Sheet hasn't been updated with new form submissions. I'm receiving emails indicating forms are submitting, but the information isn't on the Google Sheet....HELP?!?!?
- JotForm SupportdavidAnswered on July 07, 2017 at 05:11 PM
I ran our tool to push the current set of submissions to the sheet and it looks like it succeeded. Check your sheet to see if all submissions are currently there.
- bukensieAnswered on July 07, 2017 at 06:18 PM
It was updated up until 2pm submissions today....they've stopped again....I'm missing 6 so far
- JotForm SupportWelvinAnswered on July 07, 2017 at 10:13 PM
I ran the tool again. The missing ones should now appear in the Google Spreadsheet file. If the problem persists, I would suggest re-integrating the form with Google Spreadsheet. But please note that when re-integrating, you'll be given a new sheet. You cannot use the same file when re-integrating.