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  • Profile Image

    Could you please explain Paypal Ipn and Jotform?

    Asked by deluca on August 08, 2012 at 06:43 PM

    Hi,

     

    It is my understanding that the user fills in the form, go to the Paypal checkout, pays, then Paypal sends the IPN notification back to Jotform to say "Hi, the payment has been accepted" , now what happens?

     

    Could we set an email that is sent to our staff with the order only when the IPN is sent back?

     

    I am just scared that my staff send the order to the client if the order is in fact not fully processed.

     

    Please help,

     

    Thank you,

     

    Ben

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 08, 2012 at 08:20 PM

    Ben

    Your understanding of how the Paypal IPN is correct. Whenever the Paypal payment for a form submission is completed, Paypal tells us that this person has paid.

    JotForm then moves this entry to the form's submission list, and the form's email alerts are sent to their respective recipients. If the payment is not completed, the entry will be stuck in the "Incomplete Payments" list (or in limbo, so to speak).

    Could we set an email that is sent to our staff with the order only when the IPN is sent back?

    I am afraid that it's not possible.

    I am just scared that my staff send the order to the client if the order is in fact not fully processed.

    There is no need to worry about this. Paypal will NEVER notify us through IPN if the transaction is not completed.

    By the way, you can check the notification email for the "Payer Info" details to make sure. This will not be present in an unpaid submission.

  • Profile Image

    Answered by deluca on August 09, 2012 at 02:54 AM

    Thank you NeilVincente,

     

    But I am quiet confused about your above reply.

    Our fastfood will delivery sandwitches to customers when they order a list of sandwitches from your paypal form.

     

    1)An email will be sent with the customer's address, name and all sort of details there is in the form.

    Our staff must receive this email in order to know if they have to send the delivery man or not.

    How will our staff know this if we cannot send emails on successful payment?

    Also we do not want the staff to log into JotForm, this is a big risk as they could mess around with the forms.

    Do you have a solution please?

     

    2)Is there a possibility to add a pinpoint Google Map to the form for our delivery man?

     

     

    Thank you,

     

    Ben

  • Profile Image

    Answered by fxr on August 09, 2012 at 05:37 AM

    1) The notification email will not be sent UNLESS payment is completed at paypal also, as Neils says, on the notification email, '.. the "Payer Info" details .. will not be present in an unpaid submission."

    Why dont you build a test form like this to test the functionality -> http://form.jotformeu.com/form/22211980484351

    If i do complete payment, I will get a notification email like this:

     

     

     

    2) Unfortunately, there is no way to do that with JotForms current feature set. 


  • Profile Image

    Answered by deluca on August 09, 2012 at 05:47 AM

    Thanks , got it!

     

    Sad we cannot have a sandbox with Paypal,

     

     

    Ben