What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting emails at @sbcglobal.net email address

    Asked by joelhewatt on July 07, 2017 at 09:59 PM

    Hi there, I am having similar issues with an SBCGlobal.net email account.
    These emails were coming through just fine to other accounts (gmail, etc.) but not the SBCGlobal.net one. The email address was on the bounce list, I removed it, but did some more checks and still emails did not come through.

    I have since changed the sender email from noreply@jotform.com to being our main account email using SMTP and it seems to be coming through ok.

    The email address giving us issues is joelhewatt@sbcglobal.net. It seems that jotform emails do not come through, either to the regular inbox or to the junk folder.

    Any thoughts on what is going wrong here?

    This is our form: https://form.jotform.us/33025931181144

    - Andrew

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    JotForm Support

    Answered by Mike on July 07, 2017 at 10:08 PM

    Thank you for contacting us.

    The most recent emails from both our sender and your SMTP are marked as successfully sent in our email history.

    You may try to submit some more form entries to see if the messages are coming now.