What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have created a Form for my Business and I am unable to get photos through Jotform?

    Asked by dkalliance on July 08, 2017 at 04:29 AM

    Dear Sir/Mam,

     

    I have created a Form for my Marriage Bureau Business. In this Business, The photos of Client is very important and I am unable to upload photo on this form via Mobile. This is the link of my Form

     https://form.jotform.me/dkalliance/registration-form

    Please Check it. After uploading a photo from mobile, The message shows that " JPG File is empty"

    I AM UNBLE TO TAKE SCREENSHOT OF THIS PROBLEM.

     

    PLEASE YOU CHECK IT VIA UPLOADING A PHOTO through mobile AND KINDLY REVERT AS SOON AS POSSIBLE. 

    ALTHOUGH, It works properly when we fill this form via computer.

     

    Thanks 

    Harmeet Singh (dkalliance)

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on July 08, 2017 at 07:13 AM

    I cannot seem to replicate this using iPhone 6+. What are your device model and OS version? Let us know, we'll try to check it using the same device. You may also consider changing the file upload size. 3MB is a bit small for Full HD photos. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 15, 2017 at 04:34 PM

    Apologies for any inconvenience this is causing you. Unfortunately, I do not have the same exact device that you have on my end. However, I tried testing your form with an Android device with version 6.0 and the upload file works perfectly on my end. (Please see screenshot below)

    Is the issue also happening to any images on your phone or to just one particular image file? May we also ask how did you open the form from your mobile device? What browser app did you use?

    We will wait for your response.

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 16, 2017 at 03:22 PM

    For some reason, your most recent response to this thread did not post.

     

    Thank you for the additional information. However, I still cannot reproduce the issue you are having on my end.

    Can you try if by removing the existing file upload field on your form and adding a new one will fix the issue?

    We will wait for your response.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 24, 2017 at 11:00 AM

    I'm sorry, but I cannot replicate the problem using Google Chrome on Android. I don't think the brand and model matters here. I checked the form with Samsung A7 (Android 6.0.1), Chrome 59.0.3071.125.

    You may consider reinstalling Google Chrome on your mobile device. See if that works.