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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Conditions not working on form

    Asked by vsovizsla on July 08, 2017 at 11:42 AM

    This form is set to display a different fee (referred to as Prorated Membership) on/after July 1 of the year. But if the applicant selects "Family", the form is supposed to show several new fields to capture information about the second applicant (name 2, email 2, etc.).  However, it's NOT displaying these additional fields. I have checked the conditional statements and they are correct.  I've also checked the form in Chrome & Firefox browsers and the problem exists in different browsers.

    I contacted Jotform several days ago about this glitch using your Send Feedback button on the form page but I never rec'd a reply.  Perhaps the Send Feedback button is not working as well??

    Thank you.


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    JotForm Support

    Answered by Mike on July 08, 2017 at 06:27 PM

    The following condition is conflicting with your Show condition.

    In general, when you apply the Show condition, you do not need to add the corresponding Hide condition.

    It is also possible to mark the fields as required on form instead of using Required conditions. The system will understand that the field is only required when it is displayed.

    The feedback button is designed for general feedback and bug reporting about our new v4 editor. For support inquiries, please use the contact us form.

    If you need any further assistance, please let us know.