One of the checkbox questions is not displaying properly

  • eetcompetitions
    Asked on July 8, 2017 at 4:25 PM

    When my co-worker opened the form embedded to our competition website, some of the text is not being shown - but on my computer it works fine. The fonts are displayed differently on our computers. A screenshot is attached for this. How to deal with this?

     

    Thanks.

    Jotform Thread 1194458 Screenshot
    Page URL: http://www.theepochtimes.com/inspiring-the-world/writing-competition-submissions/
  • Elton Support Team Lead
    Replied on July 8, 2017 at 8:33 PM

    I could not reproduce the problem on my end.

    One of the checkbox questions is not displaying properly Image 1 Screenshot 20

    Perhaps it was just a temporary problem on their end. Is the problem still occurring on their end?

    If yes, try to inject the following CSS codes into that particular widget settings under Custom CSS tab. See if this helps.

    @media screen and (min-width:400px) and (max-width:520px){

    iframe#customFieldFrame_34 {height: 110px !important;}

    }

    If the problem persists, what device and browser they're using? It appears on your screenshot that they are using a device with small resolution.