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    One of the checkbox questions is not displaying properly

    Asked by eetcompetitions on July 08, 2017 at 04:25 PM

    When my co-worker opened the form embedded to our competition website, some of the text is not being shown - but on my computer it works fine. The fonts are displayed differently on our computers. A screenshot is attached for this. How to deal with this?



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    JotForm Support

    Answered by EltonCris on July 08, 2017 at 08:33 PM

    I could not reproduce the problem on my end.

    Perhaps it was just a temporary problem on their end. Is the problem still occurring on their end?

    If yes, try to inject the following CSS codes into that particular widget settings under Custom CSS tab. See if this helps.

    @media screen and (min-width:400px) and (max-width:520px){

    iframe#customFieldFrame_34 {height: 110px !important;}


    If the problem persists, what device and browser they're using? It appears on your screenshot that they are using a device with small resolution.