Autoresponder Issue

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    ImmanuelE
    Asked on July 08, 2017 at 07:57 PM

    can you please check if my Latin Dusted form autoresponder is working? Ive gotten emails that people haven't received purchase confirmation emails. These are important. I will need to know how to resend these emails so they get them. Please help me with this.

    This issue may be because the email i set up to send all autoresponder is admin@essaeg.ca. please let me know if its better to keep the jotform email. Or perhaps if people put an @uottawa.ca (my school) email in the email fields, the auto responder may have trouble sending emails to these addresses.

    In any case, please advise.

    Thanks

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    ImmanuelE
    Answered on July 08, 2017 at 08:17 PM

    Update. The only actual issue appear to be that the emails are being redirected to spam. Any way to prevent this?

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    jonathan
    Answered on July 08, 2017 at 10:00 PM

    You can also verify your sender email to make sure it is recognized by JotForm.

    If you are using your own email as the Sender Email add it to your Sender's List.

    Follow this guide : How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    After you have the email verified you can also just still use JotForm email "noreply@jotform.com" as the sender email.

    I hope this help. Let us know if issue persist.

     

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    ImmanuelE
    Answered on July 08, 2017 at 10:11 PM

    Thanks. It works now.