What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder Issue

    Asked by ImmanuelE on July 08, 2017 at 07:57 PM

    can you please check if my Latin Dusted form autoresponder is working? Ive gotten emails that people haven't received purchase confirmation emails. These are important. I will need to know how to resend these emails so they get them. Please help me with this.

    This issue may be because the email i set up to send all autoresponder is admin@essaeg.ca. please let me know if its better to keep the jotform email. Or perhaps if people put an @uottawa.ca (my school) email in the email fields, the auto responder may have trouble sending emails to these addresses.

    In any case, please advise.

    Thanks

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    Answered by ImmanuelE on July 08, 2017 at 08:17 PM

    Update. The only actual issue appear to be that the emails are being redirected to spam. Any way to prevent this?

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    JotForm Support

    Answered by jonathan on July 08, 2017 at 10:00 PM

    You can also verify your sender email to make sure it is recognized by JotForm.

    If you are using your own email as the Sender Email add it to your Sender's List.

    Follow this guide : How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    After you have the email verified you can also just still use JotForm email "noreply@jotform.com" as the sender email.

    I hope this help. Let us know if issue persist.

     

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    Answered by ImmanuelE on July 08, 2017 at 10:11 PM

    Thanks. It works now.