How do I downgrade to free version?

  • Profile Image
    inNOVAtor2015
    Asked on July 09, 2017 at 01:05 PM

    I need to downgrade our account for now to the free version. We will not be using JotForm for at least 8-9 months. I do not see how to do that on my home page.

    Thank you - Paula Bjornson - pbjornson@novaschool.org

  • Profile Image
    ashwin_d
    Answered on July 09, 2017 at 01:36 PM

    Hello Paula,

    Upon your request, I have gone ahead and cancelled your silver monthly subscription plan. You will not be billed again but your account will stay silver until July 20, 2017 for the time you have already paid. After this data, your account will automatically downgrade to free plan. 

    You may also like to take a look at the following guide on how to downgrade your account to free plan:  https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Thank you!