What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I downgrade to free version?

    Asked by inNOVAtor2015 on July 09, 2017 at 01:05 PM

    I need to downgrade our account for now to the free version. We will not be using JotForm for at least 8-9 months. I do not see how to do that on my home page.

    Thank you - Paula Bjornson - pbjornson@novaschool.org

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 09, 2017 at 01:36 PM

    Hello Paula,

    Upon your request, I have gone ahead and cancelled your silver monthly subscription plan. You will not be billed again but your account will stay silver until July 20, 2017 for the time you have already paid. After this data, your account will automatically downgrade to free plan. 

    You may also like to take a look at the following guide on how to downgrade your account to free plan:  https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Thank you!