What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are done using the forms for this year but want to reuse same form next year

    Asked by mikevandre on July 09, 2017 at 02:48 PM

    We used Jotform for two events that occur in June and July. We want to cancel our account because we won't be needing it until next May, however we will be using the same form. Is there a way to keep the form but not use them when we cancel our account.

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 09, 2017 at 03:10 PM

    After checking your account on my end, I can confirm that you can cancel your plan subscription and it would not result in any problem. I see that your account has acquired a total of 414 submissions and 75.58 MB of stored data which are both under the Starter plan limits. https://www.jotform.com/pricing

    We can cancel your plan subscription right now and put your account to free subscription. It can stay on that plan until you decide to upgrade again in the future.

    The forms and submission data will stay on your account. Temporarily disabling the forms if you will not be using it is also a good practice — How-to-enable-disable-a-form.

    Please let us know how would you like to proceed. And if you have other questions regarding this, please do not hesitate to let us know.