What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My JotForm is not working

    Asked by Flyinfur on July 09, 2017 at 04:04 PM

    I had no trouble creating my jotform or adding it to my Wordpress website.  However, after my clients fill it out and click the "submit" button, the only thing that happens is that the "submit" button turns into another button that says "please wait".  Then, they wait and wait and wait and nothing happens.

    Please help me!  I love the form I created.  It's exactly what I wanted on my webpage, but if my clients can't successfully send it to me, I think you'd have to agree that it's useless.

    Page URL:
    http://flyinfurpetsitting.com/contract-policies-info-forms/

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    JotForm Support

    Answered by Jan on July 09, 2017 at 05:04 PM

    It is possible that there are script conflicts between the form and the web page. Please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. If you're still having issues, please let us know. Thank you.