What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cleared upload storage

    Asked by folpa on July 09, 2017 at 04:06 PM

    I cleared submissions from my form - but my upload space is not cleared.  Can you clear it for me.?



  • Profile Image
    JotForm Support

    Answered by jonathan on July 09, 2017 at 04:55 PM

    Your form have submissions upload which counts to your account upload storage.

    I already checked and cleared form cache. The current upload storage used is up to date.

    You will have to delete more submissions if you are after to going below the upload limit of your FREE subscription.

  • Profile Image

    Answered by folpa on July 09, 2017 at 06:44 PM
    I deleted all the submission. Please clear the cache again. I don't
    know what was wrong I thought that they were all cleared before.
  • Profile Image
    JotForm Support

    Answered by jonathan on July 09, 2017 at 07:01 PM

    I checked your account and I see it was already cleared. Try re login again at https://www.jotform.com/login

    Let us know if still not resolved.