What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not loading in China.

    Asked by enrique_manuel on July 10, 2017 at 02:33 AM

    Hello, I'm a new user that is trying to create a form that would be used in China. I can use Jotform website to create my form but I discovered that the web page that has it can't be opened from China without using a VPN. Is there any solution to this problem? Following you can see the form's link.

    https://form.jotform.me/71898487404471

    Waiting for your reply.

    Thank you, 

     

    Enrique

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2017 at 02:54 AM

    Hello Enrique,

    It seems our domain https://form.jotform.me  is blocked in China and that is the reason why you are not able to access your form. 

    Please note that our domain https://www.jotform.com is not blocked and it should work fine. I would suggest you to please use the following form URL and see if this works fine: 

    https://www.jotform.com/71898487404471 

    or 

    https://www.jotformpro.com/71898487404471 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by enrique_manuel on July 10, 2017 at 03:10 AM

    Hello Ashwin,

    I confirm that suggested link works fine. For the future, should I use following form URL:

    https://www.jotform.com/"number that identify the form"

    or do I have to contact you every time?

    Thank you and have a nice day!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2017 at 03:23 AM

    Hello Enrique,

    I am glad to know that the alternative form URL shared works as expected. Yes you can use the domain shared by me to access any form with format:

    https://www.jotform.com/xxxxxxxxxx

     

    Thank you!