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enrique_manuelAsked on July 10, 2017 at 2:33 AM
Hello, I'm a new user that is trying to create a form that would be used in China. I can use Jotform website to create my form but I discovered that the web page that has it can't be opened from China without using a VPN. Is there any solution to this problem? Following you can see the form's link.
https://form.jotform.me/71898487404471
Waiting for your reply.
Thank you,
Enrique
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Ashwin JotForm SupportReplied on July 10, 2017 at 2:54 AM
Hello Enrique,
It seems our domain https://form.jotform.me is blocked in China and that is the reason why you are not able to access your form.
Please note that our domain https://www.jotform.com is not blocked and it should work fine. I would suggest you to please use the following form URL and see if this works fine:
https://www.jotform.com/71898487404471
or
https://www.jotformpro.com/71898487404471
Hope this helps.
Do get back to us if you have any questions.
Thank you!
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enrique_manuelReplied on July 10, 2017 at 3:10 AM
Hello Ashwin,
I confirm that suggested link works fine. For the future, should I use following form URL:
https://www.jotform.com/"number that identify the form"
or do I have to contact you every time?
Thank you and have a nice day!
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Ashwin JotForm SupportReplied on July 10, 2017 at 3:23 AM
Hello Enrique,
I am glad to know that the alternative form URL shared works as expected. Yes you can use the domain shared by me to access any form with format:
https://www.jotform.com/xxxxxxxxxx
Thank you!