Forms are not loading in China.

  • Profile Image
    enrique_manuel
    Asked on July 10, 2017 at 02:33 AM

    Hello, I'm a new user that is trying to create a form that would be used in China. I can use Jotform website to create my form but I discovered that the web page that has it can't be opened from China without using a VPN. Is there any solution to this problem? Following you can see the form's link.

    https://form.jotform.me/71898487404471

    Waiting for your reply.

    Thank you, 

     

    Enrique

  • Profile Image
    ashwin_d
    Answered on July 10, 2017 at 02:54 AM

    Hello Enrique,

    It seems our domain https://form.jotform.me  is blocked in China and that is the reason why you are not able to access your form. 

    Please note that our domain https://www.jotform.com is not blocked and it should work fine. I would suggest you to please use the following form URL and see if this works fine: 

    https://www.jotform.com/71898487404471 

    or 

    https://www.jotformpro.com/71898487404471 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    enrique_manuel
    Answered on July 10, 2017 at 03:10 AM

    Hello Ashwin,

    I confirm that suggested link works fine. For the future, should I use following form URL:

    https://www.jotform.com/"number that identify the form"

    or do I have to contact you every time?

    Thank you and have a nice day!

  • Profile Image
    ashwin_d
    Answered on July 10, 2017 at 03:23 AM

    Hello Enrique,

    I am glad to know that the alternative form URL shared works as expected. Yes you can use the domain shared by me to access any form with format:

    https://www.jotform.com/xxxxxxxxxx

     

    Thank you!