What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications not working

    Asked by oliturner on July 10, 2017 at 08:51 AM



    I contacted you recently but did not get a response. 

    The email notifications from my forms are not coming through to me after someone submits a form.

    Please could you check that everything is working as it should

    The forms that are not working are 



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    JotForm Support

    Answered by BDAVID on July 10, 2017 at 12:20 PM

    We found only one recipient in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check your spam folders, and if you find notifications there, mark them as NOT SPAM. Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses