Forms/PayPal payment not coming thru

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    heathersearsphotography
    Asked on July 10, 2017 at 10:41 AM

    A client submitted the contract and paid. She even sent me a screenshot of the payment receipt but I still see nothing on my end. What is going on??

  • Profile Image
    BJoanna
    Answered on July 10, 2017 at 01:33 PM

    Did you received the payment? 

    I checked submissions of your form and I saw that you have three incomplete payments.

    How to view incomplete payments

    Paypal Incomplete Payments FAQ

     

    If you have received the payments from the user in your Paypal account but did not receive a submissions notification from JotForm, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Inside of this guide you can find how to enable IPN on your Paypal account:

    How to Enable IPN on your Paypal Account

    Let us know if you need further assistance. 

  • Profile Image
    heathersearsphotography
    Answered on July 10, 2017 at 01:44 PM

    Yes, the payment came thru first. Everything finally came thru around 2 hrs after she submitted it