What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms/PayPal payment not coming thru

    Asked by heathersearsphotography on July 10, 2017 at 10:41 AM

    A client submitted the contract and paid. She even sent me a screenshot of the payment receipt but I still see nothing on my end. What is going on??

    Page URL:
    https://form.jotform.com/61956302388159

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    JotForm Support

    Answered by BJoanna on July 10, 2017 at 01:33 PM

    Did you received the payment? 

    I checked submissions of your form and I saw that you have three incomplete payments.

    How to view incomplete payments

    Paypal Incomplete Payments FAQ

     

    If you have received the payments from the user in your Paypal account but did not receive a submissions notification from JotForm, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Inside of this guide you can find how to enable IPN on your Paypal account:

    How to Enable IPN on your Paypal Account

    Let us know if you need further assistance. 

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    Answered by heathersearsphotography on July 10, 2017 at 01:44 PM

    Yes, the payment came thru first. Everything finally came thru around 2 hrs after she submitted it