What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload file not working

    Asked by lumahailuv67 on July 10, 2017 at 11:23 AM

    I just created a contact form that has an upload file option.  We really need this for people to send their artwork with submission of the form.  Unfortunately, I can't get it to work.  When I hit on the pick file button nothing happens. 

    Page URL:
    https://www.thehatpros.com/pages.php?pageid=9

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    JotForm Support

    Answered by John_Benson on July 10, 2017 at 02:11 PM

    I checked the Page URL you have provided and it is working properly on my end. I did a test submission and I didn't encounter any problem or issue uploading a file. Here's a test screen animation:

    Please try increasing the Limit File Size. To do that, please follow this guide:

    1. Log in to your account and open the form.
    2. Select the File Upload field and click the Properties icon.
    3. Go to the Options tab and change the Limit File Size to your own preferences.

    For more information regarding on the Limit File Size, please visit this link: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    If you're referring to this form (http://www.jotform.us/form/71903709684162) please replace the field with a new one. Here's a guide: https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms

    Hope that helps. Please contact us again if you have questions or need further assistance.

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    Answered by lumahailuv67 on July 10, 2017 at 03:26 PM

    Working great now - figured it out after a few more tries.

    Thank you for your help.

    Linda