What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Uploads: Why are we unable to download files?

    Asked by karlee on July 10, 2017 at 11:25 AM

    Hi there,

     

    Our jotform users are having some issues with the uploaded photos. Our vendor load the photos, then the form is emailed to our team but when our team attempts to open and download them, they've been getting this error attached.

    Screenshot
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    JotForm Support

    Answered by Kevin_G on July 10, 2017 at 02:02 PM

    May be that there was a connection error while uploading the files so they could not be properly uploaded. May we get the form as well as the submissions where you experienced the issue? 

    We will be glad to check if the files reached our servers, if that's the case we will restore them so you can download the files on your end, otherwise you would need to ask your users to re-upload the files. 

    However, provide us with the requested information, we will be glad to further check this on our end.