What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I am unable to sign in to my account?

    Asked by SERVET KOTEN  on July 10, 2017 at 12:00 PM

    siteye giriyorum kullanıcı adımı yazarak sifremi giriyorum

     kabul etmiyo sorun nerde bilmiyorum yardımınıza ihtiyacım var 

    sorunumu cözermisiniz

     

    ___________________________

     

    I enter the site I enter my password by entering my username I do not accept the problem I do not know I need your helpYou can not solve the problem
    Page URL:
    www.jotform.com

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 10, 2017 at 02:39 PM

    Hello SERVET,

    Your account "kotenservet" was reported by our phishing detection system as suspicious of phishing activities, your form "Uye Ol" is the one that triggered the suspension. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails, that show suspicious forms must be suspended immediately. 

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    I'm sorry for the trouble caused to you. 

    Thank you!

  • Profile Image

    Answered by Tiffany Porties  on July 10, 2017 at 02:54 PM

    Hi, 

    I too am having trouble logging in. My saved username and password is not working, why?

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    JotForm Support

    Answered by AIDAN on July 10, 2017 at 05:39 PM

    @Tiffany I will be addressing your request in this new thread: https://www.jotform.com/answers/1195682