What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with form submission via ebay

    Asked by Cheshire_Invitations on July 10, 2017 at 12:21 PM

    Hello

    I have already contacted jotform with an unsuccessful outcome.

    I use jotform via ebay for my personalised products. However, when a customer goes to submit via their mobile (seems to be working via desktop) the form gets stuck on the capacha with the wheel continuously swirling.

    The outcome of this being my customers cannot submit the form.

    Can you please help as an urgent matter? This has been ongoing for a month with no successful resolution. I have over 100 listings so need to sort this so I can work on changing all of them

    Sara 

    Page URL:
    http://www.ebay.co.uk/itm/Personalised-Christening-Invitation-Baptism-<br/>Photo-Boy-Girl-Naming-Day-/321960480871?ssPageName=STRK:MESE:IT

    Screenshot
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    JotForm Support

    Answered by aubreybourke on July 10, 2017 at 12:51 PM

    I cloned your form and edited it a little.

    I took out the invalid conditions and the condition of "design number 1".

    I then did a test on an iphone and it works:

     

     

    Try this form on your mobile:

    https://form.jotformpro.com/71905414823960

     

     

  • Profile Image

    Answered by Cheshire_Invitations on July 10, 2017 at 01:43 PM
    Hi thanks for your message
    I have several different forms so what do I need to do to resolve the rest
    of them, as they all have this problem
    Sara
    ...
  • Profile Image

    Answered by Cheshire_Invitations on July 10, 2017 at 01:43 PM
    PS. It is not resolved as I have just tried it and it is not working on my
    phone (please see attached)
    ...
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    JotForm Support

    Answered by AIDAN on July 10, 2017 at 04:35 PM

    Please note that your attachment didn't go through. Kindly try again by following our guide on how to post screenshots on our Support Forum here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you in advance. We are awaiting your reply.