Problem with form submission via ebay

  • Cheshire_Invitations
    Asked on July 10, 2017 at 12:21 PM

    Hello

    I have already contacted jotform with an unsuccessful outcome.

    I use jotform via ebay for my personalised products. However, when a customer goes to submit via their mobile (seems to be working via desktop) the form gets stuck on the capacha with the wheel continuously swirling.

    The outcome of this being my customers cannot submit the form.

    Can you please help as an urgent matter? This has been ongoing for a month with no successful resolution. I have over 100 listings so need to sort this so I can work on changing all of them

    Sara 

    Jotform Thread 1195285 Screenshot
    Page URL: http://www.ebay.co.uk/itm/Personalised-Christening-Invitation-Baptism-Photo-Boy-Girl-Naming-Day-/321960480871?ssPageName=STRK:MESE:IT
  • aubreybourke
    Replied on July 10, 2017 at 12:51 PM

    I cloned your form and edited it a little.

    I took out the invalid conditions and the condition of "design number 1".

    I then did a test on an iphone and it works:

     

    Problem with form submission via ebay Image 1 Screenshot 20

     

    Try this form on your mobile:

    https://form.jotformpro.com/71905414823960

     

     

  • Cheshire_Invitations
    Replied on July 10, 2017 at 1:43 PM
    Hi thanks for your message
    I have several different forms so what do I need to do to resolve the rest
    of them, as they all have this problem
    Sara
    ...
  • Cheshire_Invitations
    Replied on July 10, 2017 at 1:43 PM
    PS. It is not resolved as I have just tried it and it is not working on my
    phone (please see attached)
    ...
  • AIDAN
    Replied on July 10, 2017 at 4:35 PM

    Please note that your attachment didn't go through. Kindly try again by following our guide on how to post screenshots on our Support Forum here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you in advance. We are awaiting your reply.