What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not exactly sure which account my payment form is tied to

    Asked by InnerAstronauts on July 10, 2017 at 12:38 PM

    Hi there, 

     

    I am a little confused. Someone set up my payment form and I am not exactly sure which account it is tied to. When someone makes a payment, where is their money sent? 

     

    Also, I have a customer who is trying to make a payment and she is getting an PCI:: Authentication/Authorization Failed error. Can you please advise? 

     

    Thank you. Bristol 

    Page URL:
    https://form.jotform.com/71667359284166

  • Profile Image
    JotForm Support

    Answered by AIDAN on July 10, 2017 at 02:52 PM

    I have checked the form you kindly provided and found that it's using a PayPal Pro integration, but it's not configured at all, and not tied to any account at the moment, which explains why your customer couldn't make a payment.

    In order to configure your payment integration, please click on the wizard icon highlighted in green in the following screenshot, and complete the integration section highlighted in red:

    Finally, for more information on how to integrate your form with PayPal please see our guide here: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal

    I hope this helps. If you need further assistance please let us know. Thank you.

  • Profile Image

    Answered by InnerAstronauts on July 10, 2017 at 07:43 PM
    Thanks! what account is the first form (Harnessing Heartbreak) tied to?
    InnerAstronauts
    181 Pier Avenue
    Santa Monica, CA
    310.779.9644
    bristol@innerastronauts.com
    TEDx Talk "Surviving the Cult of Hard Work and Learning to Love Life."
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 10, 2017 at 10:55 PM

    I have checked your form http://www.jotform.us/form/62737622983163 and I can see you have integrated it with Stripe, unfortunately, it is not possible to know which account has been used to integrate the form. 

    However, if you would like to use a new account you may simply switch between live to test mode and set it back to live again, you will need to click on the connect button in order to set up your new Stripe account: 

    I hope this helps.