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    Payment field: allow users to complete the payment on Edit submission when no payment is made on original submission

    Asked by vitalwave on July 10, 2017 at 12:56 PM



    I have a form that allows edits to the submission via the emailed autoresponder.  This form has a conditional field which show/hides a Stripe Payment field (currently sandbox mode).

    The issue is when the form is first submitted, and the conditional field for payment is set to 'No' so payment doesn't show.  

    But upon edit to 'Yes' for the conditional field, payment shows (and shows correctly as required), but the payment fields are not editable, nor are they actually required.


    Link to edit form submission:  https://www.jotform.com/edit/3755135494788940974?utm_source=emailfooter&utm_medium=email&utm_term=71855240284154&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links

    Page URL:

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    JotForm Support

    Answered by AIDAN on July 10, 2017 at 03:27 PM

    Upon inspection of your form I found that the condition related to the payment integration is disabled. Is that intentional?

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    Answered by vitalwave on July 12, 2017 at 08:16 AM

    Yes, that condition is included with Condition #2.

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    JotForm Support

    Answered by Welvin on July 12, 2017 at 01:43 PM

    That's how the payment field work after submission. They are not editable. The form considers the payment as completed. I think this is because the Payment API doesn't support changing the payment terms. 

    Let me create a ticket about this matter. Since there's no payment that has been made on original submission, the payment should be enabled/editable. Unfortunately, we cannot give you an estimate as to when this will be implemented, but as soon as we have an update, we will let you know here. 

    For the meantime, you may consider providing the users an alternate link for payment processing. Then maybe, give them a unique ID through the original/first form. In the second form, they will have a textbox to enter this unique ID. This will be your reference for locating the payments. 

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    Answered by vitalwave on July 12, 2017 at 03:25 PM

    Okay, thanks