What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by EDWIGE75 on July 10, 2017 at 02:42 PM

    My completed are not always being emailed to me

    I need this resolved urgently

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    JotForm Support

    Answered by Kiran on July 10, 2017 at 05:26 PM

    I have checked your email address and it is not listed in our bounce list. Also, the email history log shows that the emails are being sent without any issue. You may also check the email history of your account by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    We will be happy to assist you further.