What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encrypted Form: Uploaded incorrect private key, how do I change it?

    Asked by amyhalpin on July 10, 2017 at 03:16 PM

    I uploaded in the incorrect file to our "Encrypted files", how do I change it to the correct file?

    Hi,

    I am not longer being prompted to unlock my encrypted files. Please assist. Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike on July 10, 2017 at 06:08 PM

    Once the private key is uploaded it is stored in a browser local storage (this is different from browser cookies). Please clear the local browser storage to be able to upload the private key again.

    How to clear Web Storage in your browser of choice

    Alternatively, you can access the site using another browser, or incognito browser mode.

    If you need any further assistance, please let us know.