Encrypted Form: Uploaded incorrect private key, how do I change it?

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    Asked on July 10, 2017 at 03:16 PM

    I uploaded in the incorrect file to our "Encrypted files", how do I change it to the correct file?


    I am not longer being prompted to unlock my encrypted files. Please assist. Thank you.

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    Answered on July 10, 2017 at 06:08 PM

    Once the private key is uploaded it is stored in a browser local storage (this is different from browser cookies). Please clear the local browser storage to be able to upload the private key again.

    How to clear Web Storage in your browser of choice

    Alternatively, you can access the site using another browser, or incognito browser mode.

    If you need any further assistance, please let us know.