What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot access my account

    Asked by heather on August 09, 2012 at 01:22 PM

    Why does my account no longer exist?

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    JotForm Support

    Answered by Goldo on August 09, 2012 at 01:35 PM

    Can you provide me the username please? I cannot locate an account using your current email address.

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    Answered by gori-mathew on August 09, 2012 at 01:41 PM

    I checked your account associated with your email address: heather_Venable@yahoo.com and found you are on Guest account, you therefore need to move your Guest account to registered Free account.

    To create a free account , you will see something like this on the left side when you go to My Forms page:

     

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.