Full name field is disabled on form

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    Asked on July 10, 2017 at 03:41 PM


    This form has a field (Person Submitting recommendation) that has been disabled. I go back and re-insert the field, and edit it and it's automatically disabled again. Please advise. Here's the link: https://form.jotform.com/50426278539967

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    Answered on July 10, 2017 at 06:56 PM

    Thank you for contacting us.

    The field seems to be active at the moment. 

    However, since you removed original field, that action removed associated submission data. It is not safe to remove fields from the live forms when they have submission data.

    If you would like to restore the old data (related to the old Person Submitting Recommendation field), please restore the form to one of the previous versions using revision history tool.

    How to View Form Revision History

    Once the form is restored to the version with the old field, we will be able to check why the field is disabled.