Full name field is disabled on form

  • jtate
    Asked on July 10, 2017 at 3:41 PM

    Hello,

    This form has a field (Person Submitting recommendation) that has been disabled. I go back and re-insert the field, and edit it and it's automatically disabled again. Please advise. Here's the link: https://form.jotform.com/50426278539967

  • Mike
    Replied on July 10, 2017 at 6:56 PM

    Thank you for contacting us.

    The field seems to be active at the moment. 

    Full name field is disabled on form Image 1 Screenshot 30

    However, since you removed original field, that action removed associated submission data. It is not safe to remove fields from the live forms when they have submission data.

    Full name field is disabled on form Image 2 Screenshot 41

    If you would like to restore the old data (related to the old Person Submitting Recommendation field), please restore the form to one of the previous versions using revision history tool.

    How to View Form Revision History

    Once the form is restored to the version with the old field, we will be able to check why the field is disabled.