What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just want to receive orders, not payment

    Asked by lydheff on July 10, 2017 at 05:39 PM

    Hello, I have my own integrated payment software and do not want customers to have to pay through PayPal or any other app. Can I bypass the customer from having to pay and just submit the order?

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    JotForm Support

    Answered by Jim_R on July 10, 2017 at 08:49 PM

    Hello there too 😊 Sure, that can be done. Use the Purchase Order payment field to get orders without any payments.

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    Answered by lydheff on July 12, 2017 at 11:43 AM
    The purchase order option is grayed out so I can't click it. I also don't see that page you have screen shotted. I've only seen other options under the third party integration and I can't unclick "PayPal"
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by liyam on July 12, 2017 at 02:11 PM

    Hello, 

    You will need to delete the payment field on your form by selecting the field on the form builder and clicking the Remove (red trash) button 

    Only after you remove your existing payment field will you be able to add the Purchase order field in your form.

    You also need not worry about the products/subscriptions you have added as those information will remain intact once you replace the payment field.

    If you have additional questions or if you need assistance, please let us know.