What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was auto suspended? Why?

    Asked by chase  on July 10, 2017 at 07:22 PM

    My account was auto suspended? Why? Can I regain access. I just spent about an hour creating a form to have it be suspended.  I am launching a startup as a social media marketing agency and already have several clients.  I am trying to collect all the information I need, along with payment in one transaction.


    Please advise as soon as possible. 

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    JotForm Support

    Answered by Chriistian on July 10, 2017 at 10:16 PM

    Apologies for the inconvenience this has caused you.

    Your account (unitedsoundsource) was auto suspended by our System due to your form (http://www.jotform.us/form/71906263658161) which asks Instagram usernames and passwords. Please note that asking such info from the users is considered phishing and it violates our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have now deleted the guilty fields on your form and re-activated your account. Please refrain from doing this because it will be difficult for us to re-activate your account in the future once your account gets suspended again.