What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change sender email address

    Asked by Polljosh on July 10, 2017 at 08:17 PM

    Once the form gets submitted we recieve an email from the address noreply@jotform.com. Can this be changed to come from another custom address? Our internal server send those emails to SPAM.



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    JotForm Support

    Answered by EltonCris on July 10, 2017 at 10:45 PM

    Please add our sender email first to your whitelist to avoid any problems.

    To change the default sender email (noreply@jotform.com) to a custom email address, follow this guide: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    You can also use your SMTP server to send the emails https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.