What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form confirmation email was never sent.

    Asked by OneSeedExpeditions on July 10, 2017 at 09:38 PM
    One other question - On Jotform, we have the option to send client's a copy of their form but I've tested it and the confirmation email is never sent.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 11, 2017 at 12:42 AM


    I'm sorry for the trouble caused to you. 

    I did check your form's auto-responder email alert and you have configured it correctly. I could not test the form by sending a test submissions because of DocuSign widget login requirement but you should receive auto-responder email alert.

    If the issue persists, I would also suggest you to please change the "Sender Email" to noreply@jotform.com ans see if that solves your problem. Please check the screenshot below:


    Do get back to us if you do not receive autoresponder email with noreply@jotform.com sender email as well.

    We will wait for your response.

    Thank you!


  • Profile Image

    Answered by OneSeedExpeditions on July 17, 2017 at 02:44 PM
    Thank you - is it possible to cc both the client email and the
    go@oneseedexpedition.com email address when the confirmation email is sent?
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 17, 2017 at 03:10 PM

    You can create an email notification to go to "go@oneseedexpedition.com", and the autoresponder, that will be sent to the email address the person enters in your "E-mail" field.

    If you want to send only one notification to both, please do the following:

    1) Get your "E-mail" field's unique name: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    2) Create a condition to trigger the notification, and include the unique name of the "E-mail" field separated by a comma and space: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

    Let us know if you need more help, we will be glad to assist you.