What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I requested that my account be downgraded and it didn't happen

    Asked by mwinter on July 11, 2017 at 12:00 AM

    I requested that my account be downgraded early June and I was still charged 19.99 at the end of June.  Please downgrade my account immediately and refund my 19.99 to my account.



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    JotForm Support

    Answered by amy on July 11, 2017 at 02:35 AM

    I downgraded your Jotform account to the free plan. You have made payments via PayPal. Hence, please be sure that you have already cancelled your Jotform subscription from your PayPal panel. In order to cancel it from your PayPal panel, please follow these instructions:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    Moreover, I have added you to the PayPal refund queue for the unused time.