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    Unable to export submissions to PDF after few successful batch downloads.

    Asked by swdc on July 11, 2017 at 05:38 AM



    Thanks for the quick response.


    The form we are using is:2017 This South West Life photography competition”.


    After successfully downloading one or two batches of 20, the message I get when trying to batch download the entries is that the download has failed.


    "Downloading submissions between 20 and 40 failed."



    From: JotForm [mailto:noreply@jotform.com]
    Sent: Monday, 10 July 2017 11:31 PM
    To: Info
    Subject: Re: I am having trouble batch downloading the pdf submission forms.


    A new response has been received:


    Answered by Kiran

    I understand that you are trying to export the submissions to PDF from the submissions view.

    Are you receiving any error message while downloading the reports? Could you let us know the form that you are trying to download the PDF so that we can take a look and see if we can replicate the issue at our end?

    We will wait for your response. Thank you! 

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    JotForm Support

    Answered by ashwin_d on July 11, 2017 at 08:05 AM


    What is the "Time Frame" you have selected to download your submissions in PDF? I would suggest you to download the PDF files in small batches and see if you are able to download them successfully. If you are filtering submissions of one year, please filter 2-3 months submissions and then download it. The following guide should help you how to partially download submissions:  https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!