Our account has been downgraded but we purchased the Silver plan

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    Asked on July 11, 2017 at 07:32 AM


    our account was reset to free account, but we have paid a silver account for 1 year.
    That is the third time we have problems with that, please fix that as soon as possible.

    Kind regards,


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    Answered on July 11, 2017 at 09:12 AM

    Our apologies. My colleague has fixed this already through email. Please check again.