What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our account has been downgraded but we purchased the Silver plan

    Asked by linguajet on July 11, 2017 at 07:32 AM


    our account was reset to free account, but we have paid a silver account for 1 year.
    That is the third time we have problems with that, please fix that as soon as possible.

    Kind regards,


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    JotForm Support

    Answered by Welvin on July 11, 2017 at 09:12 AM

    Our apologies. My colleague has fixed this already through email. Please check again.