Our account has been downgraded but we purchased the Silver plan

  • linguajet
    Asked on July 11, 2017 at 7:32 AM

    Hello,

    our account was reset to free account, but we have paid a silver account for 1 year.
    That is the third time we have problems with that, please fix that as soon as possible.

    Kind regards,

    Herwig

  • Welvin Support Team Lead
    Replied on July 11, 2017 at 9:12 AM

    Our apologies. My colleague has fixed this already through email. Please check again.