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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My autoresponder and notification emails using 'noreply@jotform.com' are listed as appearing in ws.surbl.org.

    Asked by eileenjst on August 09, 2012 at 05:31 PM

    I was having problems receiving notification and autoresponder emails when using my email address in the 'From' email. You replied the emails were  sent by you, but they never even made it to the 'Spam' in my comcast email.

     

    You recommended using noreply@jotform.com.  This worked in comcast, although the emails were slowed.

     

    Now, a customer is reporting that, using  the noreply@jotform.com in the 'From' email, the emails are going into the spam area because:

    Email contains a url listed on "ws.surbl.org"

     

    Are you aware of this? What is being done to remove your url from this listing? Without an assurance it can be removed and email notifications can be received, using the form becomes very problematic.

     

    I love jotform, and don't want to change!

     

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    JotForm Support

    Answered by NeilVicente on August 09, 2012 at 06:29 PM

    Eileen,

    I have checked extensively to see if our domains are blacklisted on SURBL but it looks like we are cleared. You can go check for these domains yourself just to make sure:

    amazonses.com
    jotmails.com
    jotform.com

    Honestly speaking, the chances of a JotForm autoresponder being flagged as SPAM varies on a per-server and per-email account basis. For example, Gmail will never treat this autoresponder as spam unless you tag it as one.

    There is a reason why most websites' form (or registration) pages redirect to a thank you message notifying the form submitter to check their SPAM folder for the confirmation email if in case it does not arrive in their inbox. I am pretty sure you've experienced this as well, as I did on my end.

    In any case, I can assure you that your autoresponder is already on its most optimal settings. Your users are sure to receive it, be it on their inbox or SPAM folder. My advice for you is to remind your users to check their SPAM folder as well (via the thank you message).