What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you hide unused fields from the PDF downloads?

    Asked by jcawalton on August 09, 2012 at 06:35 PM

    I've created a form that uses conditions to bring up particular fields depending on the choice of a drop down menu. This is great. However, the submitted form is then downloaded as a PDF to my dropbox (great integration, by the way!), but all the fields, including the ones conditioned out of the form, appear on the PDF. The option to "automatically hide unused fields" in the submissions section of the site only appears to affect the online version of the form, not the downloaded PDF. Is there any way around this?

    Thank you very much, and thank you for a great service.

    Page URL:
    https://sites.google.com/site/waltonplans/home/create-new-lesson

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    JotForm Support

    Answered by Mike_T on August 09, 2012 at 07:55 PM

    I am sorry to inform you, but we do not have any work around on this issue.

    As far as I can see, you have already found original thread. You will have to wait until that issue is solved by our Development Team.

    Thank you very much for your kind words. We are not going to stop improving the services we provide.