What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our client names in the Autocomplete field are truncated

    Asked by BLADEOFGRASS on July 11, 2017 at 12:49 PM

    Form:  https://form.jotform.com/52924830648967

    I populate the Client (Job Name) on the above form with the list of our clients.  I copy/paste the data into the properties of the field.

    The list populates as I paste it, but when I just looked the last names of the alphabet are no longer there.

    The following are missing - this is major!  

    Yang MAINTENANCE / 81 Wellesley Avenue / Wellesley

    Yang WCO Maint / 81 Wellesley Avenue / Wellesley

    Yasan MAINTENANCE / 85 Crest Rd / Wellesley

    Yasan WCO Maint / 85 Crest Rd / Wellesley

    Yu MAINTENANCE / 158 Newton St / Weston

    Yu WCO Maint / 158 Newton St / Weston

    Yum MAINTENANCE / 166 Rangely Road / Chestnut Hill

    Yum WCO Maint / 166 Rangely Road / Chestnut Hill

    Yun MAINTENANCE / 10 Trailside Road / Weston

    Yun WCO Maint / 10 Trailside Road / Weston

    Zawel MAINTENANCE / 11 Sagamore Road / Wellesley

    Zawel WCO Maint / 11 Sagamore Road / Wellesley

    Zeckhauser, B MAINTENANCE / 89 Irving Street / Cambridge

    Zeckhauser, B WCO Maint / 89 Irving Street / Cambridge

    Zeskind MAINTENANCE / 14 Hickory Hill Road / Wayland

    Zeskind WCO Maint / 14 Hickory Hill Road / Wayland

    Zielinski MAINTENANCE / 18 Cynthia Road / Newton

    Zielinski WCO Maint / 18 Cynthia Road / Newton

  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2017 at 02:51 PM

    This is because of the character limit in the Autocomplete field. Unfortunately, there is no other way you can fix this aside from adding a new Autocomplete field for the other options. It is the same if you are using our basic dropdown field. 

  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2017 at 02:52 PM

    You may also consider adjusting the name of the options. Maybe remove some of the addresses in the options. 

  • Profile Image

    Answered by BLADEOFGRASS on July 11, 2017 at 03:11 PM

    That is really too bad - we need the addresses.  I guess we'll have to add a field.  Is there no way to expand it?

  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2017 at 03:33 PM

    As far as I know, we've already expanded the character limit in a field, i.e. the autocomplete field/widget. However, I don't think our developer would consider adjusting this again. This is to ensure that the form will work and loads normally. Too many characters will cause the form or the browser to freeze.

    It's either you will adjust the texts or add a new field. The options are Alphabetically sorted. Maybe, you can add a new field and then put A to K in the first field label then L to Z to the second field label.